Track Your
Shipment.

Your goods are manufactured at a vetted, certified facility — independently audited for quality systems, engineering capability, and product compliance. All Hanes Distribution manufacturing partners undergo rigorous pre-approval before a single order is placed.

During production, our Hong Kong coordination team monitors progress, flags any lead time changes, and ensures pre-shipment inspection is completed before goods leave the factory.

Goods are containerised, loaded aboard vessel, and shipped from the port of origin. Hanes Distribution uses the ports of Shenzhen (Yantian Terminal) and Shanghai depending on carrier routing. Our Hong Kong office coordinates directly with the freight forwarder and carrier to confirm loading and sailing schedule.

Once the vessel departs, the Bill of Lading (B/L) is issued — this is your primary shipment document. You receive vessel details, container number, and B/L number.

The longest stage of the journey. Your container is aboard a major carrier vessel — typically Maersk, MSC, CMA CGM, or COSCO — making its way from Asia to Lyttelton. Transit times are 22–28 days from Shanghai/Shenzhen depending on carrier, routing, and any port calls.

You can track your vessel in real time via the carrier's website using your B/L number. ETA updates are provided by our logistics team if significant changes occur. Current advisory: 10–12 week pre-order windows recommended given ongoing Red Sea freight market volatility.

Upon arrival at Port of Lyttelton, the vessel berths and containers are crane-lifted off. NZ Customs and Ministry for Primary Industries (MPI) biosecurity inspection is completed. Once cleared, the container is transported by truck to our Hornby facility where it is devanned (unpacked), goods are checked against the packing list, and stock is allocated to your project bay.

If any issues are identified during devanning — damage, shortages, or discrepancies — our team contacts you immediately and initiates the freight insurance claim process.

The final stage — your materials leave our Hornby warehouse and go direct to your project site. Dispatch is staged to match your build programme. Our logistics coordinator contacts your site team to confirm the delivery window, ensure appropriate offloading access, and confirm any special delivery requirements.

We coordinate nationwide delivery from Hornby — South Island and North Island. Staged dispatch allows materials to arrive when you need them, not all at once. Delivery confirmation and documentation are provided upon completion.